Use this to log the initiation of a return, refund, exchange, or appeasement request.

This call captures the buyer's intent, allows for Signifyd evaluation (when desired), and anchors all downstream updates and feedback.

Call this endpoint when:

• A buyer initiates a return from a self-service portal
• A support agent logs a refund request via phone/chat/email
• A return is triggered internally (e.g., loyalty appeasement, waiver)

If needed, use the infoOnly flag to specify that no Signifyd evaluation should take place.

This is required as the first step in most real-time return and refund flows.