Customizations

The following options are customizations available to all merchants via request to either your Implementation Manager (if in an ongoing onboarding) or to our support ([email protected]).

Shopify tags

Add one of two tags to orders after a Signifyd decision

• "signifyd_approved"
• "signifyd_declined"

Once activated, Signifyd tags will be applied to orders regardless of the automation settings.

For merchants subscribed to Decision Center, additional tags may be applied to identify policy names. These are in addition to regular decision tags. The tags applied will reflect the relevant Decision Center policy name.

Ingestion Delay

Signifyd will analyze and decision an order very quickly, but if you need to perform certain actions prior to Signifyd making updates, you are able to add a delay by request. The maximum delay time is 90 minutes.

This can be useful if you are using Shopify Flows, as Signifyd will update orders before a flow has the opportunity to act without an ingestion delay enabled.

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Once you add this delay it will be applied for ALL orders sent by the targeted store.

Order Filters

When installed, the Signifyd/Shopify plugin will automatically send ALL orders to be reviewed by the Signifyd model. In the event that you are processing orders that have built in chargeback coverage, such as with Buy-Now-Pay-Later tools (AfterPay, Affirm, etc), you may wish to avoid sending them to Signifyd.

Orders can be filtered out as long as they are providing unique and consistent data to be targeted such as:

• Payment Gateway
• Payment Method
• Shopify Tags
• Shipping Method

Your dedicated Implementation Manager or Support can help identify which orders can be filtered by request.

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All filtered orders will ignore Signifyd automation and require an alternative trigger (automated or manual) to continue order processing to fulfillment.

Merged Billing

If you have multiple storefronts, they will each generate their own individual billing account when first connected with the Signifyd/Shopify plugin. If you wish to merge all stores on to a single account for easy billing this can be achieved by request.

Alternatively, you can also request to have stores removed from a merged bill if desired.

Toggle Manual Reviews

With each order generated there is a <1% chance of the order meeting criteria that triggers a Manual Review. In this instance, before a decision is generated, the order is held to allow for the Signifyd Investigation team to manually review the details of the order. Once the review has been completed, the order is approved or declined normally.

The review process normally takes 20 - 40 mins to complete, but in extreme instances can be a maximum of 4 hours. Manual reviews allow Signifyd to take on more risk on behalf of the merchant while keeping buyers happy, however if you are unable to support <1% of orders experiencing a delay, this feature can be deactivated by request.