Customizations

The following options are customizations available to all merchants via request to our Implementation Manager (if in an ongoing onboarding) or to our support ([email protected]).

Order Filters

If you are processing orders that have built in chargeback coverage (such as with Buy-Now-Pay-Later tools like AfterPay, Affirm, etc), you may wish to avoid sending them to Signifyd.

To filter these orders by payment method, please follow the guidance detailed out in the official github.

Orders can also be filtered out by Signifyd as long as they are providing unique and consistent data to be targeted such as:

• Payment Gateway
• Payment Method
• Shipping Method

Note: filtered traffic must be reflected in your Signifyd agreement prior to a filter's application. For clarification, questions or additional details, please reach out to your account manager.

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All filtered orders will ignore Signifyd automation and require an alternative trigger (automated or manual) to continue order processing to fulfillment.

Merged & Split Billing

By default, all stores are merged to a single account for easy billing. Alternatively, billing can be separated into multiple invoices if desired. This may require additional signed agreements.

If you require invoice adjustments, please contact [email protected].

Toggle Manual Reviews

With each order generated there is on average a <1% chance of the order meeting criteria that triggers an automated Signifyd manual review. In this instance, before a decision is generated, the order is held to allow for the Signifyd Investigation team to manually review the details of the order. Once the review has been completed, the order is approved or declined and updated normally according to your integration's configuration.

The review process normally takes 20 to 40 mins to complete, but may take up to 4 hours in extreme instances. Manual reviews allow Signifyd to take on more risk on behalf of the merchant while keeping buyers happy, however if you are unable to support <1% of orders experiencing a delay, this feature can be deactivated by request.

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Please note: Deactivating manual reviews can have a negative impact on a store's approval rates.